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Engagement & Interviewing

A SAFETY ORGANIZED APPROACH TO DOMESTIC VIOLENCE: PERPETRATOR ENGAGEMENT AND ACCOUNTABILITY

Domestic violence can have an impact on the physical and emotional safety of the children and the functioning of the entire family. This hands-on training will engage participants in critical thinking about their practice when there is a perpetrator pattern of coercive control and violence.

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Better Outcomes – One Family’s Journey through the Child Welfare System

Understand that the ability to engage and establish rapport with children and families is predicated on an effective and accurate intervention, accurately assess risk, safety and strengths in families so that the safest, least restrictive intervention can be made on behalf of the children and families, recognize the necessity for interaction and continuity among CWS programs to promote family well-being as they travel through the entire CWS system.

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A Coach’s Approach to Client Engagement

One Day Training with Half-Day Follow Up

Using lecture, facilitated discussions, role play and TOL activities in this one and a half day training, participants will improve their customer/social service professional relationship by learning how to create an empowering atmosphere where trust, respect, and credibility exists between the professional and the customer. Participants will, also, learn how to create collaborative solutions where the customer is fully accountable for and engaged in his or her own development.

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Developmental Considerations and Interviewing Techniques in Adolescent Investigations of Sexual Abuse

Trainees will increase self awareness regarding the effects of personal development, experiences, and family dynamics when assessing and intervening in sexual abuse cases involving adolescents, and understand how developmental issues directly affect and contribute to adolescent victimization.

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Engaging Families and Communities for Change

During this training, participants will discuss professional roles, partnering, and what partnership means from a new perspective, identify barriers to effective collaboration, particularly those which most influence them, and list several keys to successful partnering with families and communities.

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Engaging Non-Voluntary Clients

List specific categories of incentives for willingness to engage in a relationship working toward change, describe the predictable paths in the process of change, list the different types of change and the accompanying differences in initial motivation, provide example of how anxiety affects the ability to understand explanations, and define the features of personal crisis and their relationship to engaging in unwanted, unplanned change.

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Engaging Resistant Clients

Provide the worker with familiarity of common resistance patterns exhibited by families involved in the Child Welfare System and increase knowledge of effective interventions to engage resistant clients in completing case plan objectives.

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Enhancing Client Engagement Using Motivational Interviewing

Review of dynamics of resistance and stages of change, review and practice basic and more advanced motivational interviewing techniques, increase knowledge of effective interventions to engage clients in completing case plan objectives.

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Fatherhood Engagement: Connecting to the “Whole” Dad

A focus on fatherhood engagement in Child Welfare is going viral across the country. Social service professionals are recognizing the need to connect with fathers as it relates to their involvement in planning and executing their case plans. This training will share strategies and tools that focus on using a coach’s approach to engage and build proactive relationships with fathers who are involved in the Child Welfare system, and co-creating a plan for their success.

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Interviewing Children with Developmental Delays

In this course, trainees will understand the definitions and range of a variety of conditions which come under the heading of “developmental disabilities,” and the patterns of maltreatment and risk indicators among children in this population. Trainees will be able to describe language and communication issues among children in this population and how they can better prepare for the interview.

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Interviewing Children Who Have Witnessed Violent Death

Steps for preparing the interview, interviewing techniques to be used for reducing the risk of additional trauma to the child during an investigative interview, identify coping mechanisms children utilize in traumatic situations, and identify resources for workers experiencing vicarious trauma.

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Interviewing the Non-Offending Parent in Child Abuse Investigations

In this course, the trainee will learn the importance of prior planning in conducting an effective investigative interview with a parent/caretaker not believed to be involved with the maltreatment of his or her child, and the importance of understanding the family history and cultural background in preparing for and conducting the investigative interview with the “non-offending” parent/caretaker.

 

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Interviewing Persons Suspected of Child Maltreatment

In this course, the trainee will learn to prepare for an investigative interview in child maltreatment assessments/investigations, the difference between a traditional “helping” interview and a fact-finding interview with a person who may have a reason to mislead, the stages of a complete investigative interview, and identify the concepts involved in assessing information provided by individuals believed to have committed child maltreatment or who have knowledge of child maltreatment.

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Interviewing Skills and Special Considerations in Child Sexual Abuse Cases

In this course, trainees will increase self-awareness of how their own values, beliefs, experiences, and bias may serve as barriers to interviewing sexually abused children and/or investigating sexual abuse cases, and understand barriers to interviewing sexually abused children as it relates to child dynamics, family dynamics, abuse dynamics, and cultural dynamics.

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Interviewing Techniques for Continuing Services

In the course, trainees will review basic interviewing techniques, understand the differences between investigations interviews and ongoing interviews, and develop specific skills for interviewing across racial and gender lines
Learn to assess caregivers capacities to participate in the case plans.

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Introduction in the Use of Motivational Interviewing with Survivors of Domestic Violence

Learn the basic techniques of motivational interviewing, understand the principles of motivational interviewing and how to use it with domestic violence survivors, understand how to integrate motivational interviewing into current case work practices, and learn how to adapt motivational interviewing techniques to different populations.

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Investigative Interviewing of Pre-Schoolers 3-5 years old

Trainees will be able to better assess the developmental level of young children to be interviewed and design appropriate questions for specific children. Trainees will be able to describe the variables which affect child maltreatment disclosures from very young children. Given a scenario, the trainee will be able to design an age appropriate child interview.

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Motivational Interviewing

In this course, trainees will learn to effectively interview children and families by identifying issues that facilitate or inhibit effective interviewing.

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Motivational Interviewing in CWS

This course will provide an introduction to Motivational Interviewing, the Stages of Change and how social workers can utilize Motivational Interviewing in the Engagement and Assessment stages of the Core Practice Model established to address Katie A.

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Practicing Advanced Motivational Inteviewing Skills to Enhance Engagement

In this course, trainees will learn the  core concepts and philosophy of Motivational Interviewing, practice of skill-building using MI strategies to address resistance patterns, and increase knowledge of MI strategies as effective interventions to engage clients in completing case plan objectives.

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Skills for Crisis Intervention over the Phone

In this course, trainees will understand the definition of “customer service” in a human services environment, including the responsibility for eliciting, categorizing, prioritizing and responding to client needs during crisis, learn and apply an interview protocol on the telephone in supporting and responding to families in crisis, and  learn questioning and negotiating strategies to work effectively with challenging, angry or special needs callers.

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Solution Focused Interviewing with Challenging Clients

In this course, trainees williIdentify Solution Focused Interviewing Skills with culturally diverse clients that facilitate client respect, cooperation and motivation to resolve their problems, demonstrate Solution Focused Interviewing techniques that resolve conflict and poor motivation on the behalf of the client, and skill application of a Solution Focused interview in a manner that produces accurate information for various Court Hearings.

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Working Across Differences

This course will address the interpersonal difficulties we sometimes encounter when working with others. The training highlights compassionate ways to understand the other and ourselves, and provides concrete skills for reaching across our differences to work successfully together. The course includes lecture, discussion and role-play as learning modalities.

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Working with Difficult People

In this course, the trainee will be able to identify and develop skills to effectively work with chronically difficult people, whether they are client, colleague, or supervisor.

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