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MASTER Core Curriculum

Training modules are available nationally for all APS organizations to use to advance workforce skills and knowledge. Comprehensive training packets are accessible at no cost for states and counties to utilize in their training efforts. Training modules include scripted trainer and trainee materials, with skill-based learning activities, handouts, evaluation material and PowerPoint Presentations. Each module includes documentation to support supervisors in assisting staff with transfer of learning skills in the work environment.


Basic Skills

APS Case Documentation and Report Writing Instructor-Led Training

In this engaging and highly interactive introductory training, participants learn the necessary and essential components of effective documentation and report writing. Trainees will understand the purpose of competent documentation; demonstrate the use of clear, concise, and objective language; and demonstrate written case documentation skills through an interactive skills practice exercise.

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APS Case Documentation and Report Writing eLearning

This self-paced interactive eLearning will enable you to identify the purpose of accurate, complete and timely documentation; recognize clear, concise, and objective language; identify four types of equipment used for documentation and how to use them; understand the importance of accurate recall and identify at least three memory improvement techniques; identify the role that confidentiality plays in documentation; and identify and correct inappropriate documentation in report writing (2 CEs upon completion of 3-part eLearning).

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APS Case Documentation Report Writing Unit Meeting Template

This template is intended to be used as a follow up to the Case Documentation and Report Writing Training and/or the APS Case Documentation and Report Writing eLearning. The suggested training topics and exercises are selected to provide ideas and content for a small one hour training or unit meeting.

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APS Intake Interview eLearning

This self-paced interactive eLearning covers the materials regarding the initial interview of the reporting party that are presented in the instructor-led Initial Investigation class. Upon completion of this training session, participants will be better able to to effectively determine whether a client meets APS criteria, to collect all material necessary for the APS worker to prepare for the interview and to warn the APS worker of possible safety hazards (1 CE).

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APS Worker Safety eLearning

This self-paced interactive eLearning will first guide you through some safety considerations for entering unfamiliar neighborhoods and client’s homes (1 CE).

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Case Closure Instructor-led Half-day Training

In this interactive and thought provoking introductory training, participants learn the factors and conditions which indicate a case should or should not be closed. They will be able to explain how client rapport and other aspects of the helping relationship affect the outcome of the case. Participants will be able to evaluate the effectiveness of the service plan and to write a comprehensive case summary.  In addition, participants will learn to recognize the stresses related to case closure and will be challenged to come up with personalized stress relief.

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Case Closure Instructor-Led Training

In this interactive and thought provoking introductory training, participants learn the factors and conditions which indicate a case should or should not be closed. They will be able to explain how client rapport and other aspects of the helping relationship affect the outcome of the case. Participants will be able to evaluate the effectiveness of the service plan and to write a comprehensive case summary.  In addition, participants will learn to recognize the stresses related to case closure and will be challenged to come up with personalized stress relief.

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Initial Investigation: Taking the First Steps Instructor-Led Training

In this interactive and engaging introductory training, participants will be taught how to evaluate initial reports, how to prepare for the initial visit and reduce client resistance, how to interview suspected perpetrators and how to assess dangerous situations.

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Interviewing Skills for APS Workers eLearning

This 3-part interactive eLearning will help you to engage with the client, conduct a clean forensic interview and how to accommodate various sensory disabilities (1.5 CEs upon completion of 3-part eLearning).

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Professional Communication Instructor-Led Training

The timing and pacing of interviews, the order in which interviews are conducted to avoid collusion, the order in which questions are asked, and how to overcome communication barriers and acknowledge cultural diversity are among the many challenges APS workers face in conducting interviews. APS workers also need to know how to interview clients with sensory and communication disabilities.

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Case Planning

Involuntary Case Planning – Spectrum Version

In module one, you will learn how to identify involuntary interventions and when their use is appropriate. Module two focuses on ethical issues that arise when employing involuntary case plans. In module three, we look at all the information you need to collect and organize in order to make the case that an involuntary intervention is needed (1.5 CEs upon completion of 3-part eLearning).

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Involuntary Case Planning and Intervention Process Instructor-Led Training

In this engaging and highly interactive introductory training, participants learn to identify situations where the client’s safety takes precedence over the client’s right to self determination and how to think through making that determination. They will explore the ethical issues involved in these tough cases and learn how to document their decisions appropriately so that their decisions can be defended.

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Voluntary Case Planning in APS Instructor-Led Training

In this interactive and thought provoking introductory training, participants learn the basic components of determining the intervention needs and developing a safety plan for elder abuse victims. Trainees will be able to identify the factors that influence the victim’s intervention needs. They will learn strategies to work with the victim to develop mutually acceptable goals that will decrease the risk to the victim. And, they will learn to use a safety planning tool developed for use with elder abuse victims.

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Voluntary Case Planning in APS Blended Training

This course has been developed as a blended learning composed of an eLearning, an in-person team based learning session and a post training coaching conference call. Participants will learn the basic components of determining the intervention needs and developing a safety plan for elder abuse victims and identify the factors that influence the victim’s intervention needs. They will learn strategies to work with the victim to develop mutually acceptable goals that will decrease the risk to the victim. And, they will learn to use a safety planning tool developed for use with elder abuse victims (1 CE).

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Field Guide for APS

Field Guide for APS

The Field Guide for APS is intended to provide an agency or an individual APS supervisor with an organized system to ensure that the new APS social worker gains the experiences and formal training needed to be an effective professional.

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Investigating Abuse Multi-Disciplinary Perspectives

Assessing Client Capacity Instructor-Led Training

The purpose of this engaging and highly interactive introductory training is to assist Adult Protective Services professionals in identifying the factors that affect their clients’ decisional capacity, and to identify when to seek a professional evaluation.

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Investigation: Risk Assessment Instructor-Led Training

In this interactive and dynamic introductory training, participants learn how to assess risk across five domains in terms of severity and urgency.

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Risk Assessment in APS eLearning

Every day, APS staff are responsible for making determinations of clients’ safety and risk, which can be the most difficult aspects of their work. In this self-paced, interactive eLearning, participants learn to assess the severity, urgency and likelihood of harm occurring for a client across five domains.

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Working with the Criminal Justice System Instructor-Led Training

This training is intended for both new and experienced APS workers and their multidisciplinary partners for working with the criminal justice system.

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Issues in Aging Health and Behavioral Health

The Aging Process eLearning

Aging is part of the normal physical and developmental life course. As is true in every phase of life, changes that occur in later life offer rewards, opportunities for growth, and physical and developmental challenges. In this dynamic, interactive 90 minute online training, participants will receive a basic understanding of the aging process that will enhance their ability to perform investigations and make evaluations. The training is intended for new APS workers, experienced workers needing a refresher and elder abuse partner agencies (1.5 CEs).

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Mental Health in APS Parts 1 and 2 eLearning

This two-part eLearning course is designed for APS social workers who are unfamiliar with working with persons who are living with a mental illness or as a “refresher” in working with this population. It is intended as an introduction and to support on-going and additional study of mental health issues (1 CE for each eLearning module).

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Physical and Developmental Disabilities eLearning

This eLearning course is designed to teach you about the unique ways in which APS social workers may work a case with an individual with a physical, cognitive or developmental disability.

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Substance Abuse and Mature Populations eLearning

This eLearning course is designed for APS social workers who are unfamiliar with working with persons with substance abuse issues or for workers who require a “refresher” in working with clients who have substance abuse issues.

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Understanding APS

APS Overview Instructor-led Half-day Training

This is an interactive orientation course on Adult Protective Services. This training was designed to help you understand the job you are expected to perform. This includes knowing who your clients are, under what circumstances you are expected to intervene, and what interventions you are expected to provide. It will also provide you with important “tools of the trade” including common terminology and resources.

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APS Overview eLearning

This eLearning course is an orientation course on Adult Protective Services. This training was designed to help you get started by describing the clients you’ll be serving, your role and how to evaluate referrals and develop care plans. It will also provide you with important “tools of the trade” including common terminology and resources (1 CE).

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APS Values and Ethics Instructor-Led Training

The purpose of this training is to “demystify” ethics, and offer a practical framework for ethical decision-making on the front lines.

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California Regulations for APS eLearning

This eLearning course was designed to help you understand California’s Adult Protective Services Regulations by requiring you to apply the regulations to abuse reports and case scenarios (1 CE).

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Collaboration in APS Work eLearning

This self-paced interactive eLearning will help you to define collaboration, explain why collaboration is an effective method of working with other agencies, identify those competencies needed to work collaboratively with other agencies, identify which agencies APS workers can partner with, explain how other agencies might help and where there might be friction, and list basic conflict resolution principles (1 CE).

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Collaboration in APS Work Instructor-Led Training

This skill-building, interactive training is intended for entry level Adult Protective Services workers and their MDT partners (e.g. public guardians, public health nurses working with the elderly, mental health professionals, etc.) to learn how to collaborate more effectively on a personal level across disciplines. Trainees will be able to articulate the benefits, challenges and barriers to successful collaboration.

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Ethics Values and Cultural Competence in APS eLearning

The purpose of this training is to “demystify” ethics, and offer a practical framework for ethical decision-making on the front lines (1.5 CEs).

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Understanding Issues of Abuse

Caregiver or Perpetrator Neglect eLearning

This eLearning course focuses on neglect that is perpetrated by formal and informal caregivers. This course is designed to help participants develop the tools needed to conduct a neglect investigation and to develop plans to help to reduce the risk of future neglect (1.5 CEs).

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Caregiver or Perpetrator Neglect Instructor-Led Training

In this engaging and highly interactive introductory training, participants learn the necessary and essential components for effective investigations of caregiver neglect. Trainees will understand common physical and behavioral indicators of caregiver neglect; learn factors that contribute to client risk of caregiver neglect; identify the barriers to determining whether caregiver neglect is intentional vs. unintentional; identify the domains of assessing allegations of neglect; demonstrate best practices in interviewing perpetrators; and identify key principles of service planning.

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Deed Theft and Foreclosure Rescue Scams Mini-module eLearning

This is the eLearning course, Deed Theft and Foreclosure Rescue Scams. This mini-module is part of the Core Curriculum Module 12 – Your Financial Exploitation Toolbox. This training was developed by the APS Training Project Bay Area Academy, San Francisco State University and the Academy for Professional Excellence, a project of San Diego State University School of Social Work.

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Dynamics of Abusive Relationships Instructor-Led Training

In this introductory training, participants will be taught how to define elder abuse, identify the various dynamics underlying elder abuse and why some victims refuse services and remain with their abusers, and explore how the dynamics might inform services offered by APS.

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Elder Sexual Abuse eLearning

This self-paced interactive eLearning participants teaches the myths and realities of sexual violence as it relates to APS clients. Participants learn how to recognize and discuss sexual victimization, how to screen for and interview clients regarding sexual abuse and what interventions to offer victims (1 CE).

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Elder Sexual Abuse Instructor-Led Training

In this engaging and highly interactive introductory training, participants learn the myths and realities of sexual violence as it relates to APS clients. They will learn how to recognize and discuss sexual victimization, how to screen for and interview clients regarding sexual abuse and what interventions to offer victims.

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Financial Exploitation: An Introduction eLearning

In this engaging and highly interactive introductory eLearning, participants gain foundational information about the necessary and essential components for effective financial exploitation investigations.

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Financial Exploitation Instructor-Led Training

In this engaging and highly interactive introductory training, participants learn the necessary and essential components for effective financial exploitation investigations.

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Identity Theft Mini-Module eLearning

This is the eLearning course, Identity Theft and Credit Card Fraud. This mini-module is part of the Core Curriculum Module 12 – Your Financial Exploitation Toolbox. This training was developed by the APS Training Project Bay Area Academy, San Francisco State University and the Academy for Professional Excellence a project of San Diego State University School of Social Work.

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Living Trust and Annuities Scams Mini-module eLearning

This is the eLearning course, Living Trust and Annuities Scams. This mini-module is part of the Core Curriculum Module 12 – Your Financial Exploitation Toolbox. This training was developed by the APS Training Project Bay Area Academy, San Francisco State University and the Academy for Professional Excellence, a project of San Diego State University School of Social Work.

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Power of Attorney Mini-module eLearning

This is the eLearning course, Power of Attorney Abuses. This mini-module is part of the Core Curriculum Module 12 – Your Financial Exploitation Toolbox. This training was developed by the APS Training Project Bay Area Academy, San Francisco State University and the Academy for Professional Excellence, a project of San Diego State University School of Social Work.

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Responding to Physical Elder Abuse and Neglect eLearning

This self-paced interactive eLearning brings together forensic research, geriatric medical information tailored for elder physical abuse investigators, and practical field skills. Learn to differentiate between suspicious and non-suspicious situations and develop your strategies for investigating when physical abuse is suspected (2 CEs).

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Reverse Mortgage Abuse Mini-module eLearning

This is the eLearning course, Reverse Mortgage Abuse. This mini-module is part of the Core Curriculum Module 12 – Your Financial Exploitation Toolbox. This training was developed by the APS Training Project Bay Area Academy, San Francisco State University and the Academy for Professional Excellence, a project of San Diego State University School of Social Work.

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Undue Influence Mini-module eLearning

This is the eLearning course, Undue Influence. This mini-module is part of the Core Curriculum Module 12 – Your Financial Exploitation Toolbox. This training was developed by the APS Training Project Bay Area Academy, San Francisco State University and the Academy for Professional Excellence, a project of San Diego State University School of Social Work.

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Working with Self-Neglecting Clients eLearning

In this interactive and thought-provoking introductory eLearning, you will learn to define self-neglect, its prevalence and indicators; distinguish self-neglect from other conditions; assess self-neglect in five domains; develop safety and risk reduction interventions for self-neglecting adults; document appropriate elements in self-neglect cases; and identify community partners in self-neglect cases (1.5 CEs upon completion of 3-part eLearning).

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Working with Self-Neglecting Clients Instructor-Led Training

In this interactive and thought-provoking introductory training, new APS workers and their allied partners will learn the definition of self neglect, how prevalent it is in our society and the risk factors and indicators to watch for when assessing a case.

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