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Professional Communication Instructor-Led Training

Back to Core Competency Areas

Instructor-led training for Core Competency Module 9

6 CEs

Course Description
The timing and pacing of interviews, the order in which interviews are conducted to avoid collusion, the order in which questions are asked, and how to overcome communication barriers and acknowledge cultural diversity are among the many challenges APS workers face in conducting interviews. APS workers also need to know how to interview clients with sensory and communication disabilities.

Course Materials
Executive Summary
Participant Manual
Trainer Manual
TOL Workbook

© 2018. San Diego State University School of Social Work, Academy for Professional Excellence.  Please acknowledge this copyright in all non-commercial uses and attribute credit to the developer and those organizations that sponsored the development of these materials. No commercial reproduction allowed.

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