Peter Watson has more than 20 years of experience in human services research, capacity building, systems change initiatives and child welfare administration. Most recently, he directed the National Child Welfare Resource Center for Organizational Improvement (NRCOI) from 2004-2014. Much of his work focuses on helping state agencies develop and implement continuous quality improvement (CQI) systems and providing leadership coaching for other change efforts.
He also has worked closely with numerous states to define and implement systemic program improvement initiatives and measurement strategies and tie them to key agency priorities. He has conducted and facilitated numerous national, regional, and state workshops and meetings on a variety of topics, including CQI, organizational change, strategic planning, and adaptive leadership approaches.
Peter also served as the Director of Quality Assurance at the Massachusetts Department of Social Services (DSS). He managed DSS’s research, training, policy and foster care review units, and he also served as the project manager for the development and implementation of DSS’s management information system, known as FamilyNet. Earlier in his career, he focused on the evaluation side of human services with several research firms in Washington, D.C.