Advanced CWS/CMS for System Administrators, Help Desk and Trainers – Part 2
Intended Audience: System Administrators and Help Desk Personnel
Description of Course: CWS/CMS for System Administrators is a hands-on course that will focus on CWS/CMS Resource Management application with a practical use of common System Administration and troubleshooting functions.
Intended Learning Objectives:
Learn the language of Referral and Case and how it applies to the use of CWS/CMS.
Troubleshooting topics will be identified and appropriate solutions will be discussed.
Learn to use CWS/CMS tools to evaluate Cases and Referrals and to identify and troubleshoot common issues that occur in Client Services application.
- Troubleshoot common issues in Client Services application
- The Client Abstract
- Referral Management Closure
- Case Plan
- Client Notebooks
- Case Closure
- Referral and Case Review
- Manage and Merge Records
- AFCAR and NYTD fields
- Non-CWD cases (Probation)