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Home » CWDS Curriculum » Trainer Development » Advanced CWS/CMS for System Administrators, Help Desk and Trainers – Part 2

CWDS Curriculum

Advanced CWS/CMS for System Administrators, Help Desk and Trainers – Part 2

Level: Advanced

Credits: 3

Intended Audience: System Administrators and Help Desk Personnel

Description of Course: CWS/CMS for System Administrators is a hands-on course that will focus on CWS/CMS Resource Management application with a practical use of common System Administration and troubleshooting functions.

Intended Learning Objectives:

Learn the language of Referral and Case and how it applies to the use of CWS/CMS.
Troubleshooting topics will be identified and appropriate solutions will be discussed.
Learn to use CWS/CMS tools to evaluate Cases and Referrals and to identify and troubleshoot common issues that occur in Client Services application.

Topics Include:

 

  • Troubleshoot common issues in Client Services application
    • The Client Abstract
    • Referral Management Closure
    • Case Plan
    • Client Notebooks
    • Case Closure
  • Referral and Case Review
  • Manage and Merge Records
  • AFCAR and NYTD fields
  • Non-CWD cases (Probation)
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