Managing Staff Challenges and Performance Issues
Managing staff performance issues and other challenges can be difficult for an APS Supervisor, and can involve navigating the complexity of supporting staff while at the same time upholding performance expectations. This course provides APS Supervisors with the foundational knowledge to effectively address staff challenges and performance issues from a trauma-informed, strengths-based perspective, using skilled communication techniques. This course provides information about what types of staff challenges and performance issues are commonly encountered in APS, and teaches specific step-by-step strategies for managing those issues. Participants have the opportunity to practice addressing performance issues using constructive and supportive strategies in small groups.
Course Materials
Executive Summary
Powerpoint
Trainer Manual
Participant Manual
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