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NATC eLearning Facilitator Guide: Communication and Interviewing

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This Facilitator Guide is designed to provide APS Supervisors or facilitators an instructor-led modality for the core competency: Communication and Interviewing and enhance the learning from the NATC eLearning: Communication and Interviewing. APS professionals will learn and review the basic components of interviewing, the importance of trust and relationship building and the use of effective engagement skills, while focusing on how to overcome communication barriers and acknowledging cultural diversity. This Facilitator Guide will also cover how and when to use various question types and styles, including open-ended questioning. 

*This replaces the previous instructor led training: Professional Communication

Course Materials
NATC eLearning Facilitator Guide: Communication and Interviewing

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