Supervising a Multi-Generational Workforce

Level: Advanced Practice – Supervisors and Managers

Credits: 6

Intended Audience: This course is intended for supervisors and managers who are interested in obtaining skills and knowledge about how generation diversity impacts the workplace. Having people from various generations (i.e., baby boomers, X generation Y generation, etc) in the workforce create challenges for supervisors and managers, to provide a working environment that is positive, creative and efficient in delivering services to children and families.

Intended Objectives:

• Identify the diverse needs of a multi-generational workforce
• Identify the myths and misconceptions of various generations within the workforce
• Identify strategies for effective supervision of a multi-generational workforce
• Develop a plan that participants can implement in working with a multigenerational workforce

Topics Include:

• Information on the 4 generations in today’s workforce
• Areas of conflict in generational values
• Liabilities and assets of the generations
• Supervision strategies for each generation

CalSWEC Competencies Addressed:

8.1 Supervisor demonstrates a beginning understanding of the roles/responsibilities of a leader/manager to plan and develop systems that address diversity of staff and client populations.

8.3 Supervisor understands how leader/managers use the collaborative process for the purpose of planning, formulating policy and implementing services.

8.5 Supervisor can demonstrate knowledge of how organizational structure and culture affect service delivery, worker productivity and morale.