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Comprehensive, Culturally Approriate, and Competency-Based Workforce Development.
Managing Difficult Conversations with Staff eLearning
Level: Advanced Practice – Supervisors and Managers
Intended Audience: This course is intended for child welfare supervisors and managers who wish to enhance their skills in having difficult conversations with their staff
Description of Course: This is a 1 hour interactive eLearning course that will discuss the importance of building effective relationships with staff and the importance of having difficult conversations with staff. You will learn skills related to having those difficult conversations including feedback and recognitions skills and the importance of supervising with the perspective of cultural humility.
Identify important considerations for having difficult conversations with staff
Recognize the parallel process between communication with staff and communication with families
Identify what it means to supervise with the perspective of cultural humility
Recognize the importance of building effective relationships with staff
Recognize the importance of engaging staff through difficult conversations
Identify the skills related to having productive difficult conversations with staff
Recognize the criteria for constructive feedback/recognition
Develop a self-care plan
Why have difficult conversations
Preparing for difficult conversations
Situations that could lead to difficult conversations
Effective working relationships with staff
Overcoming barriers to effective communication
Utilizing listening skills
Supervising with the perspective of cultural humility