Comprehensive, Culturally Approriate, and Competency-Based Workforce Development.

CWDS Curriculum

Advanced CWS/CMS for System Administrators, Help Desk, and Trainers – Part 1

Level: Advanced

Credits: 3

Intended Audience: System Administrators and Help Desk Personnel

Description of Course: CWS/CMS for System Administrators is a hands-on course that will focus on CWS/CMS Resource Management application with a practical use of common System Administration and troubleshooting functions.

Intended Learning Objectives:

  • Introduce and explore the practical use of CWS/CMS Resource Management application.
  • Increase knowledge of the CWS process
  • Learn to manage Staff, Unit and Caseload resources.

Topics Include:

  • Resource Management
  • Explore CWS/CMS organizational hierarchy
  • Create and Manage Staff Resources
  • Work with Assignment Units and Caseloads
  • Manage Caseload Reassignment and Case Transfers
  • Learn Related Organizational Resources (Education Provider, Attorney)
Posted In:

Back To Top

Some files may require the download of plugins and other third party software to view

Download Adobe Acrobat DC PDF Viewer (opens in a new window) To view word documents use Microsoft Word viewer online (opens in a new window) To view Excel workbooks or sheets use Microsoft Excel viewer online (opens in a new window) To view Power Point slide use Power Point online (opens in a new window)
Back To Top