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Home » CWDS Curriculum » Trainer Development » Advanced CWS/CMS for System Administrators, Help Desk, and Trainers – Part 1

CWDS Curriculum

Advanced CWS/CMS for System Administrators, Help Desk, and Trainers – Part 1

Level: Advanced

Credits: 3

Intended Audience: System Administrators and Help Desk Personnel

Description of Course: CWS/CMS for System Administrators is a hands-on course that will focus on CWS/CMS Resource Management application with a practical use of common System Administration and troubleshooting functions.

Intended Learning Objectives:

  • Introduce and explore the practical use of CWS/CMS Resource Management application.
  • Increase knowledge of the CWS process
  • Learn to manage Staff, Unit and Caseload resources.

Topics Include:

  • Resource Management
  • Explore CWS/CMS organizational hierarchy
  • Create and Manage Staff Resources
  • Work with Assignment Units and Caseloads
  • Manage Caseload Reassignment and Case Transfers
  • Learn Related Organizational Resources (Education Provider, Attorney)
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