Advanced CWS/CMS for System Administrators, Help Desk and Trainers – Part 3

Level: Advanced

Credits: 6

Intended Audience: System Administrators and Help Desk Personnel

Description of Course: CWS/CMS for System Administrators is a hands-on course that will focus on CWS/CMS Resource Management application with a practical use of common System Administration and troubleshooting functions.

Intended Learning Objectives:

• Explore all sections of Resource Management application with a focus on Action menu items and working with county-specific templates

Topics Include:

• Action Menu items including Staff management, Caseload Management, and Record Merge
• Approach, plan and implement county-specific templates
• Update existing county templates