Managing Conflict and Encouraging Client Engagement
This video discussion guide is designed to facilitate learning and enhance skills demonstrated in the Adult Protective Services Workforce Innovations (APSWI) training video: Managing Conflict and Encouraging Client Engagement. There are six skill areas that a facilitator or supervisor can explore with staff, including managing conflict, rapport and trust building, creating privacy for client interviewing, person-centered approach, cultural considerations, and assessing for safety and risk (both for client and APS professional).
Assessing for Physical Abuse
This video discussion guide is designed as a complement to the APSWI video: Assessing for Physical Abuse to enhance learning and develop a deeper understanding of concepts portrayed. Facilitators and APS Supervisors can utilize the video and video discussion guide to have in-depth conversations and learning moments around key skills needed when assessing for physical abuse. Learning concepts include: rapport and trust building, person-centered and trauma-informed approaches, interviewing skills, sharing resources, and safety planning.