This course provides an overview of important changes to APS practice in the State of California due to the passing of Assembly Bill (AB) 135.

This interactive eLearning will enable participants to identify the purpose of accurate, complete, and timely documentation. (1 CE)

This eLearning is an orientation on Adult Protective Services (APS). Includes knowing who the client will most likely be; what circumstances compel intervention; and what interventions might look like. It will also provide you with important tools of the trade including common terminology and resources. (1 CE)

In this 90-minute eLearning course, participants will use the CA APS Standards for Consistency in Determining Findings Protocol, which consists of the Guiding Principles and the Matrix, and apply the protocol to case studies. This training will provide clarity on what information to gather during an investigation, what is and what is not important in evaluating the information, and guidance in interpreting the information. (1.5 CEs)

This eLearning course was designed to help APS professionals understand California’s Adult Protective Services Regulations by requiring them to apply the regulations to abuse reports and case studies. (1 CE)

APS professionals will explore the natural dynamics that occur at case closure and the factors to consider in the decision-making process. Learn how to recognize common feelings experienced by the client and APS professional at the time of closure; their impact on the case closure process; and how to identify criteria and conditions that indicate appropriateness or inappropriateness of closing an APS case. (1.5 CEs)

In this eLearning, learners will explore disability in the past and present and talk about the disability movement in the United States. They will briefly cover three categories of disabilities commonly experienced by people engaged in Adult Protective Services. Finally, they will learn some examples of disabilities and how to effectively engage people with a wide range of abilities and disabilities. (1.5 CEs)

An important part of the APS investigation is your ability to interview alleged perpetrators. What you learn in the interview may affect your assessment of client risk, change your understanding of a situation, guide your determination about what services may be helpful, and ultimately, may impact your finding about the allegation. Whether you are an experienced and natural interviewer or someone just getting started with concerns about making a mistake, this 90 min online training will help you better prepare for the interview, thereby increasing your confidence and boosting your investigative and interviewing skills. (1.5 CEs)

Adult Protective Services professionals confront a variety of ethical dilemmas in the course of their daily practice. In this course, learners explore the seven ethical principles of APS, and the dilemmas that can arise when two or more of these principles come into conflict. Learners will be introduced to the concepts of implicit bias, intersectionality, and cultural humility, and their impact on ethical decision-making. (1.5 CEs)

This eLearning covers the demographics and indicators of financial abuse, decision-making capacity, and components of the investigation. It has been developed as a game, where participants can increase their score based on their answers. Learning occurs when feedback is given from the participant’s guesses. (1 CE)

In this dynamic, interactive 60 minute online training, participants will access the Framework for Determining Dependent Adult Status and the Dependent Adult Definition Matrix to evaluate case scenarios and make decisions related to dependent adult status. This training provides more clarity about what information to gather and guidance in interpreting it. The framework and toolkit presented will reduce uncertainty about the process and help provide clarity in the decision making process surrounding determining dependent adult status and APS eligibility. (This course is not eligible for CE’s)

In this 90-minute interactive eLearning, Adult Protective Services professionals will learn the definitions of sexual orientation and gender identity, and briefly learn the different types of sexual orientations and gender identities people have. They will be guided through a brief history of significant milestones that impact the LGBTQ+ community today. Finally, they will learn the importance of asking inclusive demographic questions, along with techniques to facilitate the discussion.

This interactive eLearning teaches participants how to effectively determine whether a client meets APS criteria, to collect all material necessary to prepare for the interview, and to inform the APS worker of possible safety hazards. (1 CE)

This interactive eLearning will guide you through some safety considerations for entering unfamiliar neighborhoods and client’s homes. (1 CE)

(1.5 CEs upon completion)

This eLearning focuses on skills that are important when approaching another agency, such as mental health or public guardian, to provide the intervention.

This course will teach APS professional the following skills:

1. Learn how to identify involuntary interventions and when their use is appropriate.
2. Focuses on ethical issues that arise when employing involuntary case plans.
3. Look at all the information you need to collect and organize in order to make the case that an involuntary intervention is needed.

This course is designed to provide APS professionals with an introduction to terms and behaviors used to identify mental health issues they may encounter when working with older adults. The course includes information on the five broad categories of mental disorders, diseases that affect the brain, and suicide risk assessment and intervention. Participants will have an opportunity to apply what they’ve learned to a series of case studies. (2 CEs)

In this eLearning participants learn to assess the severity, urgency, and likelihood of harm occurring for a client across five domains. Learn the benefits and limitations of risk assessment tools; and how to develop risk-reduction service plans to help improve clients’ safety, security, and quality of life. (1.5 CEs)

Assessing and determining whether clients have the ability to make informed decisions about their situations and care is one of the greatest challenges faced by APS professionals. This course will help you screen for your clients’ ability to make decisions by helping you tailor your interview questions to identify the factors that affect decision-making ability. It will also help provide an understanding of the uses and limitations of the tools available for screening decision-making ability, and the value and purpose of a formal capacity evaluation done by a clinical professional.  (1.5 CEs)

The SOC 242 is the data collection tool used by the California Department of Social Services (CDSS) to collect data about Adult Protective Services across the state of California. The SOC 242 was revised in 2019 to include more demographic information about the clients we serve, the suspected abusers, and who is making reports to APS. This course, The SOC and You: What You Need to Know, will increase your knowledge of the SOC 242, the purpose behind the report, and how to accurately report data so that informed decisions can be made at a state and federal level. (1.5 CEs)

Many APS professionals have had cases where clients seem to have been manipulated to give away their assets or agree to risky investments which were not in their best interest. Undue influence is complex and can be challenging as it’s often a process and not a single event, which can make it difficult to identify, investigate, and document. (1.5 CEs)

This interactive eLearning teaches participants the basic components of determining the intervention needs and developing a safety plan for elder abuse victims. (1 CE)

This training will help APS professionals work more effectively with the Criminal Justice System by providing information that will promote a better understanding of and appreciation for the law enforcement and prosecution roles and perspectives. It explains how the Criminal Justice System operates, how to read and understand criminal statutes, and how to more effectively build cases by applying case facts to crime elements. (1.5 CEs)

An important part of the APS investigation is your ability to interview alleged perpetrators. What you learn in the interview may affect your assessment of client risk, change your understanding of a situation, guide your determination about what services may be helpful, and ultimately, may impact your finding about the allegation. Whether you are an experienced and natural interviewer or someone just getting started with concerns about making a mistake, this 90 min online training will help you better prepare for the interview, thereby increasing your confidence and boosting your investigative and interviewing skills. (1.5 CEs)

In this 90-minute interactive eLearning, Adult Protective Services professionals will learn the definitions of sexual orientation and gender identity, and briefly learn the different types of sexual orientations and gender identities people have. They will be guided through a brief history of significant milestones that impact the LGBTQ+ community today. Finally, they will learn the importance of asking inclusive demographic questions, along with techniques to facilitate the discussion.

Many APS professionals have had cases where clients seem to have been manipulated to give away their assets or agree to risky investments which were not in their best interest. Undue influence is complex and can be challenging as it’s often a process and not a single event, which can make it difficult to identify, investigate, and document. (1.5 CEs)

This course provides an overview of important changes to APS practice in the State of California due to the passing of Assembly Bill (AB) 135.

In this 90-minute eLearning course, participants will use the CA APS Standards for Consistency in Determining Findings Protocol, which consists of the Guiding Principles and the Matrix, and apply the protocol to case studies. This training will provide clarity on what information to gather during an investigation, what is and what is not important in evaluating the information, and guidance in interpreting the information. (1.5 CEs)

In this dynamic, interactive 60 minute online training, participants will access the Framework for Determining Dependent Adult Status and the Dependent Adult Definition Matrix to evaluate case scenarios and make decisions related to dependent adult status. This training provides more clarity about what information to gather and guidance in interpreting it. The framework and toolkit presented will reduce uncertainty about the process and help provide clarity in the decision making process surrounding determining dependent adult status and APS eligibility. (This course is not eligible for CE’s)

The SOC 242 is the data collection tool used by the California Department of Social Services (CDSS) to collect data about Adult Protective Services across the state of California. The SOC 242 was revised in 2019 to include more demographic information about the clients we serve, the suspected abusers, and who is making reports to APS. This course, The SOC and You: What You Need to Know, will increase your knowledge of the SOC 242, the purpose behind the report, and how to accurately report data so that informed decisions can be made at a state and federal level. (1.5 CEs)