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BHETA FAQ

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Do you have questions about BHETA Trainings? You’re on the right page. Check out some answers to the most frequently asked questions below:

Eligibility to Take BHETA Trainings

How do I know if I am eligible to create a BHETA account?
BHETA trainings are designed for and offered to contract and county staff of San Diego Behavioral Health Services (BHS). This means that you must currently work with a county-contracted BHS program. Your program is a county-contracted BHS program if it receives funding from the County of San Diego Health and Human Services Agency (HHSA) Behavioral Health Services (BHS) Program.

How do I know if my program is a county-contracted BHS program?
Your Program Manager will know if your program is a county-contracted BHS program.

Why are my co-workers eligible for BHETA accounts, but I am not?
New contracts begin and old contracts end continuously. A program that was eligible as recently as yesterday may not be eligible today. It is also possible that your co-worker is part of a different program at the same organization. If your specific program is not BHS county-contracted, we will be unable to provide you with a BHETA account at this time, per our contract with the county.

My Program Manager says we are a county-contracted BHS program, but my account was rejected. What do I do now?
Your next step is to email the BHETA Help Desk at BHETA@sdsu.edu with the name of your COR or contract monitor. Once we receive this information, we will resubmit your program’s information to the county, including the name of your COR or contract monitor.

If you wish to inquire about eligibility please email BHETA for support at BHETA@sdsu.edu.

Requesting a BHETA Account

How do I request a BHETA account?
Eligible individuals click here to create an account for the Behavioral Health and Education Training Academy (BHETA).

What information will I need to provide on my account request form?
Please be prepared to provide us with the following mandatory information:

  • Your position
  • Your organization
  • Your specific program within the organization
  • Your work email
  • Your work address
  • Your work phone
  • Your supervisor’s name
  • Your supervisor’s email
  • Your license or certification number (for CE purposes)- If none enter N/A

Why does it say my email address is invalid?
Most of us automatically type a space or period when we are done typing. Double check that there is nothing extra at the end of the email address.

How long will it take my account request to be approved?
If you have entered all required information, your account will be approved within 1-2 business days of submittal. If information is missing or if there was recently a county holiday, please allow additional time for your account request to be approved.

How will I know if my account is approved?
When your account is approved, you will receive an email informing you that your BHETA account was created, and providing you with your username and password.

Updating Your BHETA Account

I recently changed jobs; do I need to apply for a new account, or can I just update my existing account?
If you change jobs, whether you stay in the same program and/or organization or if you change programs/organizations, we will be happy to assist you with updating your existing account. This way you will be able to keep your training history even in your new position.

How can I update my account?
There are two ways you can update your account:
1) Email us at BHETA@sdsu.edu with the subject Updating Account, and in the body of the email include following information:

  • Your previous position
  • Your previous organization
  • Your previous specific program within the organization
  • Your updated position
  • Your updated organization
  • Your updated specific program within the organization
  • Your updated work email
  • Your updated work address
  • Your updated work phone
  • Your updated supervisor’s name
  • Your updated supervisor’s email
  • Your updated license or certification number (for CE purposes)- If none enter N/A

2) You can fill out the account request form here by following the steps below:

  1. For the question Have you had a BHETA account before? select Yes.
  2. Click the blue arrows in the bottom right to continue.
  3. Enter your previous program and organization and your previous position title in the appropriate boxes.
  4. Click the blue arrows in the bottom right to continue.
  5. Fill in the BHETA LMS Account Request form with your new/current information.
  6. If you changed your last name since your previous BHETA account, please include the last name your previous account would be under in the Notes or Special Considerations section.
  7. Click the blue arrows in the bottom right to continue.

Will I lose my course history if I update my account?
No. Updating your account will only affect your personal information. To see your course completion history, you can look at your transcript.

Registering for Trainings

How do I register for trainings?
Click here for a visual guide of step-by-step instructions to register for courses, or follow the steps below:

  1. Log in to the LMS here using your BHETA username and password. Be sure to turn off your pop-up blockers before you log in.
  2. Search for the training by its name or course code using the upper right search field on the home page.
  3. Click Register.
  4. Select the course(s) you would like to register for.
  5. Click Submit on the bottom right of the window.

What BHETA courses can I take to help fulfill my required 4 hours of Cultural Competency training? 
Click here to see our list of eLearnings you can take that will count towards the county’s required 4 hours of Cultural Competency trainings. To find these trainings, you may search for the course by name or provided course code. Click here to log into the LMS.

Why doesn’t the training I want show up when I search for it? 
First, double check that the training title or code you are using is correct. When trainings are full, open registration closes. To be added to the waiting list for a class, please contact the BHETA Help Desk at BHETA@sdsu.edu or (619) 594-0923.

How will I know if I am moved from the waiting list into the training?
If space becomes available in the training and you are moved from the waiting list to the roster, you will receive notification via email.

I registered for the wrong course! How do I cancel my registration? 
To cancel your registration, follow the steps below:

  1. Log in to the LMS here using your BHETA username and password. Be sure to turn off your pop-up blockers before you log in.
  2. On the Home page, click on My Trainings, the box with the face and gears in profile.
  3. Make sure you are in Current/Upcoming tab in the blue words under the search box in the upper right. There will be a blue line under the section you are in.
  4. Click on the Training Title in blue.
  5. Find Options in the upper right corner, click on the down arrow next to it.
  6. Select Cancel Registration.

eLearnings

I registered for an eLearning. How do I take it?
Click here for a visual guide of step-by-step instructions to access eLearnings, or follow the steps below:

  1. Log in to the LMS here using your BHETA username and password. Be sure to turn off your pop-up blockers before you log in.
  2. On the Home page, click on My Trainings, the box in the center right of the screen.
  3. Make sure you are in Current/Upcoming tab in the blue words under the search box in the upper right. There will be a blue line under the section you are in.
  4. Find the training you would like to access.
  5. Click on the START button to the right.
    1. If there is no START button, click on the Training Title in blue, then click on the START button on the right side of the page.
  6. Click START again to launch the eLearning in a new window.

Is there a specific browser I should use to view the eLearnings?
We recommend using either the Google Chrome or the Mozilla Firefox browser for the best eLearning experience.

How can I see a list of trainings I have completed? 
Click here for a visual guide of step-by-step instructions to view and get your transcript, or follow the steps below:

  1. Log in to the LMS here using your BHETA username and password. Be sure to turn off your pop-up blockers before you log in.
  2. On the Home page, click on Transcript, in the box in the right of the screen. A new tab will open with your transcript.
  3. Change the Date Range in the upper left to ALL.
  4. Click EXPORT TO PDF in the upper right corner.
  5. Click File to download your transcript.
  6. Click OK to return to the LMS.

What BHETA courses can I take to help fulfill my required 4 hours of Cultural Competency training? 
Click here to see our list of eLearnings you can take that will count towards the county’s required 4 hours of Cultural Competency trainings. To find these trainings, you may search for the course by name or provided course code. Click here to log into the LMS.

I’ve taken the eLearnings required for my program, is there anything else I can do with my BHETA account? 
With your BHETA account you have access to all BHETA trainings, including eLearnings, in-person trainings, and webinars. BHETA offers a wide array of eLearnings for Behavioral Health Services staff. Our eLearnings provide overviews of criminogenic risk factors; compassion fatigue; effectively working with LGBTQ youth; geriatric mental health; mindfulness; play therapy; senior veterans; and much more. To see a list of our current eLearning offerings, click here. To see a list of our upcoming and past in-person trainings and webinars, click here.

In-Person Trainings

Where are the new training rooms?
The new training rooms are located at:
6367 Alvarado Court
Suites 105 and 103
San Diego, CA 92120
You can also find a map here. The new training room is in green.

Where can I park?
You can park in front of the Pharmacy, in the large parking lot northeast of the new training rooms, or around the old trainings rooms. You can click here for the map, which includes where you can park in purple.

Why can’t I park on the other side of the new training rooms?
Several of those parking spots are reserved for doctors only. Spots are also reserved for the patients of the medical offices in the building with limited mobility, and there are several ambulances that bring patients in through that entryway.

Should I bring a jacket?
We recommend that you bring layers because, despite our best efforts, it is often hard to set the thermostat to a temperature that is comfortable for all participants.

Will the training materials be provided in the class? 
We are pleased to announce that we are going green! Your training coordinator will email you the materials for the training in your training reminders. No printed materials will be made available on the day of the training as we strive to conserve paper and resources as a part of the BHETA’s ongoing commitment to preserving our natural environment. Please feel free to print your own materials and bring them with you to the training.

Will there be food?
Light refreshments will be provided. For full day trainings, please be prepared to bring your own lunch, or purchase your meal from nearby establishments.

How can I see a list of trainings I have completed? 
Click here for a visual guide of step-by-step instructions to view and get your transcript, or follow the steps below:

  1. Log in to the LMS here using your BHETA username and password. Be sure to turn off your pop-up blockers before you log in.
  2. On the Home page, click on Transcript, in the box in the right of the screen. A new tab will open with your transcript.
  3. Change the Date Range in the upper left to ALL.
  4. Click EXPORT TO PDF in the upper right corner.
  5. Click File to download your transcript.
  6. Click OK to return to the LMS.

How can I find out about upcoming in-person BHETA trainings? 
To see a list of our upcoming in-person trainings, click here. We also send out an email newsletter to announce new trainings. If you have a BHETA account, you will receive this newsletter. These trainings are free to San Diego County Behavioral Health Services contracted programs.

I really enjoyed the last BHETA training I went to, and I would like to learn more about what we discussed. Do you have any additional resources I can check out?
Yes! BHETA offers a wide array of eLearnings for Behavioral Health Services staff. Our eLearnings provide overviews of criminogenic risk factors; compassion fatigue; effectively working with LGBTQ youth; medication assisted treatment; play therapy; recovery perspective; serving veterans; and much more. To see a list of our current eLearning offerings, click here.

Webinars

I registered for a live webinar. How do I join it?

  1. Click on the Adobe Connect link and follow the instructions in the Registration Confirmation email to join the live webinar.
  2. You may use headphones or speakers to hear the webinar audio. You will need a microphone if you wish to ask a question over the computer. Please log on to the webinar as a guest using your FIRST and LAST name. (This is used to record attendance.)
  3. If you are only having trouble with the audio, please use the chat feature within Adobe Connect to reach the technical assistance person assigned to the webinar.
  4. If you have never attended an Adobe Connect meeting before:
    Test your connection.
  5. Get a quick overview.

If you are still having trouble with the webinar, contact the BHETA Help Desk at BHETA@sdsu.edu or (619) 594-0923.

Continuing Education Credits

When will I be able to get my CEs?
CE certificates are available for download on the Learning Management System (LMS) 3-5 days after the training day or the last day of a series is complete.

I completed the course, but it’s not letting me get my CEs. Why won’t I get CEs?
Attendees who miss more than 15 minutes of any portion of an in-person training are not eligible to receive CEs. Attendees must also sign in, provide their license or certification number, sign out, and complete an evaluation to be eligible to receive CEs. Please see our Continuing Education section for more information.

How do I get my certificate with my CEs?
Click here for a visual guide of step-by-step instructions to print or export your certificate, or follow the steps below:

  1. Log in to the LMS here using your BHETA username and password. Be sure to turn off your pop-up blockers before you log in.
  2. On the Home page, click on Transcript, in the box in the right of the screen. A new tab will open with your transcript.
  3. Click on the Training Title in blue.
  4. Select the downward arrow on the OPTIONS button to the right, then click on Diploma.
  5. Click PRINT or EXPORT TO PDF in the upper right of the box that pops up.
  6. To get additional certificates, click the Back button on your browser, or repeat steps 2 through 5.

If you are still experiencing difficulties getting your CE certificate, contact the BHETA Help Desk at BHETA@sdsu.edu or (619) 594-0923.

Learning Management System (LMS) Troubleshooting

I tried to start an eLearning, but nothing happened. What’s going on?
Double check that your pop-up blockers have been turned off. If your pop-up blockers are off and you are still experiencing issues, clear your cookies, close out of your browser window, and try starting the eLearning again. If neither of these work, switch to either the Google Chrome or Mozilla Firefox browser. If the issue still persists, send a screenshot of the issue to the BHETA Help Desk at BHETA@sdsu.edu.

What do I do if I forgot my username?
Prior to contacting the BHETA Help Desk, please try the following:
– Your work e-mail address (ex.: john.doe@sdsu.edu)
– firstnamelastname (ex.: johndoe)
– lastnamefirstname (ex.: doejohn)
– firstinitiallastname (ex.: jdoe)
If none of the above work, contact the BHETA Help Desk at BHETA@sdsu.edu or (619) 594-0923. Please provide your full name, the program and organization you work with, and your position title.

What do I do if I forgot my password?
Contact the BHETA Help Desk at BHETA@sdsu.edu or (619) 594-0923. Please provide your full name, the program and organization you work with, and your position title.

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